Hospitality Net – Who Must Own Reputation Management in Any Hotel | By Babs S. Harrison

Be honest: the 900 pound gorilla in hotel booking has become TripAdvisor. In some hotels – not all – Yelp also plays
an important role in the success (or lack) of f&b.
And then there are the comments on Facebook and Twitter, the images posted to Instagram and Pinterest. All help
shape the hotel’s reputation.
Reputation is decisive in determining a hotel’s success in the marketplace.

Sourced through from:

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this:
search previous next tag category expand menu location phone mail time cart zoom edit close